Refunds:

After we receive and examine your return, we’ll initiate your refund within 24 hours. The timeframe for receiving the refund to your card may vary from 1 to 14 business days, depending on your bank’s processing times. Your refund will be automatically credited to your original payment method. It’s important to note that shipping fees are non-refundable.

Late or Missing Refunds:

If you haven’t received notice of your refund, please first check your bank account. If the refund has not appeared, contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected] 

Items Not Eligible for Refund:

Please note that only regular priced items are eligible for refunds; sale items cannot be refunded. Additionally, items not in their original condition, damaged, or missing parts for reasons not due to our error will not qualify for a refund. Any item returned more than 15 days after delivery is also ineligible for a refund.

For any further inquiries or assistance regarding refunds, please don’t hesitate to reach out to us at [email protected]. We’re here to ensure your satisfaction with Road to Rodeo’s bamboo products.

Thank you for shopping with Road to Rodeo. We appreciate your support!